IBG Travel provides B2B ground handling services in Europe for travel agencies, tour operators, corporate travel teams and MICE planners. We coordinate accommodation, transport, guides, activities and on-the-ground delivery through one operational contact.
One operational partner for European ground services
Ground handling is the practical layer that turns an itinerary into a deliverable programme. We connect the brief, supplier confirmations, passenger movements and local timing so that each service works as part of one journey.
Our own operating bases in Finland, Estonia and Spain are supported by a wider European partner network. This structure suits single-destination programmes as well as routes that cross several countries.
Agencies that also need itinerary development and commercial programme assembly can work with IBG Travel as an incoming tour operator in Europe.
What our ground handling can include
Depending on the brief, we arrange hotels and venues, airport and port transfers, coaches and executive vehicles, professional guides, restaurants, tickets, activities, technical visits and event logistics.
We can manage a complete land programme or selected components. Flights are not assumed to be included: the exact scope, responsibilities and commercial terms are confirmed in the proposal.
FIT, groups, series and MICE
For FIT and tailor-made travel, the focus is flexibility, clear passenger information and reliable local delivery. For groups and series, we build repeatable schedules, rooming and transport flows, guide allocation and supplier checkpoints.
MICE and corporate programmes add venue access, delegate movement, dinners, technical requirements and contingency planning. The operational model is adapted to the audience instead of forcing every request into the same package.
For a detailed operating model covering coaches, ferries, hotels, meals, guides and passenger flows, see our group travel logistics in Europe service.
Finland, Estonia, Spain and multi-country Europe
Finland and Estonia are core operating markets for Nordic and Baltic programmes, including Helsinki, Lapland, Tallinn and regional routes. Spain supports city, coastal, incentive and event programmes from our local base.
For wider European journeys, we coordinate approved partners under one brief and one accountable workflow. This is especially useful for programmes combining airports, ferries, rail, coaches and several overnight stops.
How to request a ground handling proposal
Send the destinations, dates, passenger profile, estimated group size, accommodation level, transport needs and the services already confirmed. If the route is still open, include the programme objective and any non-negotiable timing.
We review feasibility, identify missing operational information and return a structured proposal. After confirmation, the same working process continues through supplier coordination and delivery.
Ground handling in Europe: frequently asked questions
Who are IBG Travel ground handling services for?
They are designed for travel agencies, tour operators, corporate travel teams, MICE planners and professional group organisers that need local or multi-country European operations.
Can you manage services in more than one European country?
Yes. We can coordinate a multi-country land programme through one brief, with local suppliers and clear responsibility for each stage.
Do ground handling services include flights?
Not automatically. We define the exact land and transport scope in the proposal and can coordinate arrival or departure requirements around the flights provided.
Can an agency request only part of the programme?
Yes. We can provide a complete land package or selected services such as hotels, transport, guides, activities or event logistics.